Kitchen & Company offers several delivery methods for your order including UPS Ground, UPS Second Day, and USPS Priority Mail. Our shipping costs are based on the actual weight of your order and the destination. We use shipping tables provided by UPS and USPS to calculate the shipping cost during the checkout process. Kitchen & Company does NOT drop ship orders.
Most orders for in-stock items placed before 2pm EST ship the same business day. Orders placed Friday after 2pm EST typically ship on Monday. Please allow 1-2 days for order processing. Additional processing time may be necessary and we will contact you if this is the case. Please refer to your Status Update email for delivery details and tracking.
UPS Ground Transit Time
The following map is provided by UPS. You may use this as a guide to determine how long your package will be in transit.
UPS does not pick up packages on weekends.
UPS does not deliver to PO boxes.
If UPS is chosen and you have a PO Box as the Ship to address, the shipping method will be changed to mail and your shipping cost may be changed.
APO/FPO ADDRESSES MUST USE USPS SHIPPING
At kitchenandcompany.com, we are pleased to offer shipping to APO/FPO addresses. However, the following restrictions do apply to your order.
- APO/FPO Shipments must be shipped via the US Postal Service, and packages must adhere to US Postal Service guidelines.
- If UPS is chosen and you have an APO or FPO as the Ship to address, the shipping method will be changed to mail and your shipping cost may be changed.
- Please remember that your service branch is responsible for getting your item to the final destination.
Product availability is subject to change without notice. Items ordered together will not necessarily be shipped together. We do not add additional charges if your items are shipped separately.
If an item is out of stock temporarily, we will notify you via email and ship the item when we are back in stock.
Currently we ship to addresses within the United States only. There is no international delivery available
Undeliverable Packages & Refused Package Fees
UPS & USPS charge return shipping for undeliverable or refused packages. This charge will be passed on to the customer; we are not able to absorb the charges. Examples of undeliverable packages include, but are not limited to, orders that have incorrect addresses, packages that are refused for any reason when delivery is attempted, packages left unclaimed at USPS/UPS office, or any other reason out of USPS/UPS’s control that results in the package being returned to us. Please be sure that the addresses are correct, the recipient knows the package is coming and that location is suitable for daytime delivery of packages. The cost of the return shipping will be deducted from the refund amount.
Bulk Orders: In the event you place more than 10 of a single item in your cart, you will receive a notification that this is a bulk order. Shipping charges may slightly increase on a bulk order. A guest service representative will notify you in those instances prior to charging your card.